Refund & Return Policy

• Sealed product (booster boxes, packs, ETBs, sealed cases): returnable within 14 days only if unopened. Final sale once the seal is broken.
• Single cards (raw): returnable within 7 days in the same condition shipped.
• Graded cards (PSA / BGS / CGC): returnable within 7 days in the original, uncracked slab.
• Apparel & accessories: returnable within 14 days, unworn with tags attached.
• Damaged in transit / wrong item: full refund or replacement — we cover return shipping.

All return windows start from the delivery date shown by the carrier.

Unopened sealed product — booster boxes, booster packs, Elite Trainer Boxes, blister packs, tins, collection boxes, sealed cases — may be returned within 14 days of delivery if all of the following are true:

• Manufacturer shrink-wrap and seals are fully intact.
• No tears, dents, creases, or writing on the packaging.
• The item is in resalable condition.

Opened sealed product is final sale. Once a pack, box, or seal is broken, we cannot accept a return or refund — including based on pull rates, card condition inside the pack, or perceived value of contents. This is industry-standard policy and protects every customer from pack tampering and pack searching.

Buyer pays return shipping on unopened sealed product unless the return is due to our error or carrier damage.

Raw singles may be returned within 7 days of delivery, provided the card is returned in the same condition and same protection it was shipped in (same sleeve, toploader, or semi-rigid holder). Cards must show no additional wear, bends, scratches, surface marks, or fingerprints introduced after delivery.

Condition disputes: if you believe a card was misgraded by our team or arrived in worse condition than described, email support@animerealms.com within 48 hours of delivery with:

• Your order number.
• Clear, well-lit photos of the front and back of the card.
• A photo of any visible defect (edge, corner, surface, centering).

Buyer pays return shipping on change-of-mind returns. We cover return shipping on legitimate condition disputes.

Graded cards may be returned within 7 days of delivery if returned in the original, undamaged, uncracked slab with the original grading label intact.

• A cracked, opened, or tampered slab voids the return — no refund will be issued.
• Cards must be returned in equivalent or better shipping protection (card saver inside a bubble mailer at minimum; box recommended for slabs).
• For graded cards over $100, signature confirmation on the return shipment is required.

If a slab arrives damaged in transit (cracked case, internal movement, label damage), document it on delivery and contact us within 48 hours — see Section 5.

If your order arrives damaged, contact support@animerealms.com within 48 hours of delivery with:

• Your order number.
• Photos of the outer shipping packaging (all sides, including any crush damage or punctures).
• Photos of the inner packaging and the damaged item(s).

We will file the carrier claim on your behalf and issue a full refund or send a replacement, your choice (subject to stock availability). Do not discard the packaging until the claim is resolved.

If you received the wrong item or an item is missing from your order, contact us within 7 days of delivery. We'll provide a prepaid return label for the incorrect item (if applicable) and ship the correct item or issue a full refund — at no cost to you.

The following are final sale and cannot be returned or refunded:

• Opened booster packs, booster boxes, ETBs, or any sealed product with broken seals.
• Mystery boxes, repacks, and grab bags once opened.
• Graded cards returned with a cracked, opened, or tampered slab.
• Cards damaged by the buyer after delivery (bends, creases, surface damage, sleeve burn).
• Promotional items, free gifts, and items received as part of a giveaway.
• Gift cards and digital products.
• Final-sale clearance items (marked at checkout).

Email support@animerealms.com with your order number and the reason for return, or use our contact form. Do not ship a return without authorization — unauthorized returns may be refused or delayed.

Once approved, you'll receive a return authorization (RA) number and instructions. Ship using a tracked, insured service — we are not responsible for returns lost in transit.

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

A 10% restocking fee may apply to non-defective returns of sealed product to cover handling and re-verification. The fee is disclosed before you authorize the return. No restocking fee applies to damaged, defective, or incorrect shipments.

Orders can be cancelled for a full refund before a shipping label is generated. Once the order is in fulfillment or shipped, treat the request as a return under the rules above. Contact us as fast as possible at support@animerealms.com.

If tracking shows your package as delivered but you haven't received it, check with household members, neighbors, and your local carrier first. If still missing 7 days after the delivered scan, contact us and we'll open a carrier investigation. Refunds or replacements for confirmed-lost packages are issued after the investigation completes.

Orders containing single cards or graded slabs valued over $100 are shipped with signature confirmation required. We are unable to process refund claims for non-delivery on orders where signature was waived by the recipient at the carrier's request.

Anything unclear? Reach out to support@animerealms.com or visit our contact page. We'd rather answer a question up front than dispute a return later.